Manoir Victoria



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LE SPA DU MANOIR
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Check-in date
 # nights
 Adults
 Children

E-mail
admin@manoir-victoria.com

Address
44, Côte du Palais
Vieux-Québec, QC
Canada
G1R 4H8

Telephone
418-692-1030
or
1-800-463-6283
(Canada and USA)

Fax
418-692-3822
 

Hotel contacts

Claire Verreault, General Manager
Lucie Charland, Director of Sales / Meetings and Conventions
Carole Montreuil, Director of Sales / Tour and Travel
Céline McNeil, Director of Sales / Tour and Travel
François Bédard, Room Division Manager
Bruce Hollingworth, Front Desk Manager
Marie-Hélène Drolet, Director of sales / Individuals
Luc Pesant, Convention Services Manager

Simon-Luc Gagnon , Reservations Manager

 
Your comments

In order to help us maintain our standards of service, would you please take a few minutes to fill out this short questionnaire.

Thanks for your cooperation.
Your name:
               
Date of your stay:
               
Was it your first stay Yes
No
Purpose of your stay: Business  Leisure
Convention
Autre:
Why did you choose the Hôtel Manoir Victoria? Location
Reputation
Relatives / Friends
Travel agent
Previous stay
Web site
RESERVATIONS
Are you satisfied with the way your reservation have been handled ?
 Yes  No
At check-in, did your reservation meet your expectations? Yes  No
Comments:
ROOM
Was your room...
Excellent
Good
Poor
Clean
Well maintained
Well supplied
(Towels, soap, hangers)
PERSONNEL
Was our personnel friendly and efficient?
Excellent
Good
Poor
Reservations
Doorman
Parking attendant
Room clerk
Bellman
Maid
Laundry
Telephone operator
Engineering
Pool, health club
Le SPA du Manoir

BARS AND RESTAURANTS
How do you rate the food and beverage quality and service?

  
La Table du Manoir
Excellent
Good
Poor
Food
Service
Reception
Date / hour of your visit:
Comments:
Le Saint-James
Excellent
Good
Poor
Food
Service
Reception
Date / hour of your visit:
Comments:
Room service
Excellent
Good
Poor
Timeliness
Service
Food
Date / Hour:
Comments:
   
Le SPA du Manoir
Excellent
Good
Poor
Reception
Environment
Care
Products
Service
Overall, how would you rate our hotel, it's facilities and your experience? Exceeds expectations
Met expectations
Below expectations
Would you recommend our hotel? Yes No
Based on this experience, do you intend to return? Yes No
During your stay, did you experience any maintenance problems in your room? Yes No
If so, was your problem handled quickly and efficiently? Yes No
Is there any particular employe that helped make your stay more memorable?
What additional service(s) would you like that we consider in order to serve you better?
Any additional comment that could assist us in serving you better would be appreciated:
Enter your email address if you wish to receive information on our property or our packages on a reguilar basis.

  

 

 

44, Côte du Palais, Vieux-Québec (Québec) Canada G1R 4H8
1 800 463-6283 (Canada and USA)

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