Your e-mail  *

Beginning of your stay:

End of your stay:

Purpose of your stay:  Business   Leisure   Convention   Other 

Was it your first stay?  Yes   No 

If OTHER, please specify:

Why did you choose the Hôtel Manoir Victoria?  Location   Reputation   Relatives / Friends   Travel agent   Previous stay   Web site 

At check-in, did your reservation meet your expectations?  Above expectations   Meet expectations   Below expectations 

Comments:

Was your room well maintained  Above expectations   Meet expectations   Below expectations 

Well supplied (Towels, soap, hangers)  Excellent   Good   Poor 

Doorman  Above expectations   Meet expectations   Below expectations 

Parking attendant  Above expectations   Meet expectations   Below expectations 

Receptionist  Above expectations   Meet expectations   Below expectations 

Doorman  Above expectations   Meet expectations   Below expectations 

Room clerk  Above expectations   Meet expectations   Below expectations 

Laundry  Above expectations   Meet expectations   Below expectations 

Telephone operator  Above expectations   Meet expectations   Below expectations 

Engineering  Above expectations   Meet expectations   Below expectations 

Swimming pool, health club  Above expectations   Meet expectations   Below expectations 

Le SPA du Manoir  Above expectations   Meet expectations   Below expectations 

Service  Above expectations   Meet expectations   Below expectations 

Welcom / Desk  Above expectations   Meet expectations   Below expectations 

Date of your visit

Hour of your visit:

Comments:

Service  Above expectations   Meet expectations   Below expectations 

Food  Above expectations   Meet expectations   Below expectations 

Date of your visit to the hotel

Hour of your visit:

Comments

Environment  Above expectations   Meet expectations   Below expectations 

Care  Above expectations   Meet expectations   Below expectations 

Products  Above expectations   Meet expectations   Below expectations 

Service  Above expectations   Meet expectations   Below expectations 

Would you recommend our hotel?  Yes   No 

Based on this experience, do you intend to return?  Yes   No 

During your stay, did you experience any maintenance problems in your room?  Yes   No 

If so, was your problem handled quickly and efficiently?  yes   No 

Is there any particular employee that helped make your stay more memorable?

What additional service(s) would you like that we consider in order to serve you better?

Any additional comment that could assist us in serving you better would be appreciated:

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